Refund Policy

We want you to love your LILIUM VITAE experience. If something isn’t right, contact us and we’ll review the situation carefully.

Returns

We do not accept product returns. Please do not send products back unless our support team has specifically instructed you to do so.

Refund requests

Refunds are considered on a case-by-case basis when there is a sufficient reason. To request a refund, contact hello@liliumvitae.com with your order number, a clear explanation of the issue, and any relevant photos or other proof, such as proof of damage, incorrect fulfillment, delivery loss, or another material order problem.

Submitting a request does not guarantee approval. If approved, the refund is issued to the original payment method. Processing times depend on the payment provider.

Damaged, incorrect, or lost orders

Contact us as soon as possible, preferably within 7 days of delivery or the expected delivery date, and include photos or other supporting documentation so we can investigate.

Questions?

Email hello@liliumvitae.com. We respond within 1–2 business days.