Refund policy

Our Commitment We want you to love your LILIUM VITAE experience. If something isn't right, we're here to make it right.

Returns We accept returns within 30 days of delivery for unopened, unused products in their original packaging. To initiate a return, please contact us at [hello@liliumvitae.com] with your order number and reason for return.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items Opened or used skincare products cannot be returned for hygiene reasons.

Questions? Contact us at [hello@liliumvitae.com] — we respond within 1–2 business days.